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Privacy Policy


This is the Privacy Policy of Solace Health,
owned and operated by Melanie Muller, ABN: 37458013028

Hello and welcome! This document explains my Privacy Policy. It describes how Solace Health collects and manage personal information when you interact with this site. If you have any questions or concerns about how your personal information is being handled or need any further information, please do not hesitate to contact me. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

Personal Information

If you engage with this website or choose to become client of Solace Health, we may ask to collect the following kinds of personal information from you, including:

  • Contact details -Including your name and email address when you opt in to my mailing list.

  • Analytics –Data gathered by Google Analytics such as pages browsed to improve the usability and appeal of the website. This can be opted out of using a browser extension such as

  • Any other information you disclose via email or contact forms.

Collection and Use of Information

We may collect your personal information in a variety of ways including contact forms, direct emails, opt-in forms for our mailing list, automatically via website analytics and directly when you become a client.
I will use this information to:

  • Respond to your enquiries and provide a service to you at your request.

  • Provide you with relevant news, articles and updates about our services.

  • Improve this website and the services we provide.

  • Offer you the very best service we can.

Sensitive Information

We understand that some personal information, such as your personal health information, is particularly sensitive. We will only collect sensitive information by methods that are reasonably secure, such as:

Through your intake form in Simple Clinic when you book an appointment.

In a Zoom, Skype or similar online consultation.

When you send us information in an email.

The reason we collect this information is to provide you with the services you request such as naturopathic consultations and treatment plans. We store and handle all sensitive information on a password-protected system in accordance with privacy principles. Your personal information may also be stored with a third-party provider, where it will be managed under their security policy. Please see the security policies of the Simple Clinic.

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